Caramel Sunday’s Policies - Ship Times, Cancellations, Turn around times + Damages
Hey there! Here you'll find answers to a few of our commonly asked questions!
Here at Caramel Sundays, we want you to enjoy our all natural soy candles in confidence! We use only the best, high quality ingredients including 100% cotton core wicks! You can find more info on our ingredients on our CANDLE FAQ page!
Returns and exchanges are not permitted on products due to scent preference. Buyer purchases at their own risk.
Here at Caramel Sunday's, we like to keep things as natural as possible. We like to keep things like stabilizers and additives out of our products when and if we can! Because of this, there is a possibility of products getting just a little too hot in the summer time while in transit to their new homes. To combat this, we ship all butters with cold packs and do our best to only ship Monday-Wednesday to prevent packages from sitting in hot warehouses over the weekend. This MAY impact ship times. We believe our customers would rather wait just a FEW extra days vs to receive a melted candle! IF a candle is melted beyond repair upon arrival, our customers will receive a credit for the damaged product. REFUNDS WILL NOT BE ISSUED DUE TO MELTED OR DAMAGED PRODUCTS.
******TURN AROUND TIME******
All of our products are always ready to go when it's restock time! This means they begin shipping immediately! However due to mass amounts of orders on restock days, we ask that you allow us up to 5 business days to ship your order. Although it doesn't usually take that long!
If your shipment arrives damaged, is lost in transit OR is incorrect from what you ordered, you MUST notify us within 2 days of delivery via email. There are NO exceptions to this rule. If a damage has occurred, you must send photos of the damage to the product as well as ALL packaging so that I can properly handle the situation. Damaged candles will be refunded via shop credit.
HAWAII, Alaska, Puerto Rico and New Mexico orders will have a postage due once their order is placed - We are unable to offer free shipping to these areas at this current time. If the postage due is not paid within 24 hours of being sent, the order will be cancelled and refunded. Postage due varies by weight and order size.
Look around and feel free to message with any questions you may have!