Thank you so much for shopping with our small business!! We are fairly certain we’re going to quickly become your new favorite! Current ship times are 3 business days***Upcoming RESTOCK May 26th- 7pm EST***

Refunds and Exchanges

DamagesIn the event that  your shipment arrives damaged, if your package is lost or if your order is incorrect-  you MUST notify myself (Caramel Sundays) within 2 days of delivery. There are NO exceptions to this rule. If a damage has occurred, you must send photos of the damage  product so that I can properly handle the situation. Damaged products upon delivery will be issued in the form of a store credit only. Refunds will not be issued for damages- there are no exceptions to this policy.

Returns/Exchanges: Due to the nature of our products, we do not allow returns in exchange for a refund UNLESS the product is deemed defective by the seller (Caramel Sundays).

If a customer is not happy with their purchase due to a smell preference, customer can return the item at their own expense as long as it is in UNUSED condition for a full store credit. 

 

Cancellations: There are NO cancellations on orders once they have been processed and shipped. There are no exceptions to this rule.